Terms and Conditions

Last updated 20 Oct 2023

  1. Introduction

This page tells you about the terms on which you may use the website available at conferenceinterpreting.direct (“Conference Interpreting Direct” or “website”) or use or purchase our services (“services”). By using the website and our services, you accept the terms and agree to comply with them. If you don’t accept them, please don’t use the website or our services.

We may update these terms from time to time, so please check back regularly as any updates will apply to your use of the website and our services. It’s important to us that you understand these terms, so please do ask if there is anything you’re unsure about.

  1. Who we are

Conference Interpreting Direct is a website and an online directory of qualified conference interpreters, designed to help:

  • professional conference interpreters promote their services online and find new clients who may want to use their services directly (conference interpreters provide their services directly to their clients on a freelance basis);
  • Visitors to find language services;

Our aim is to create a fairer platform for professional conference interpreters and offer better value to all users of interpretation services.

Conference Interpreting Direct is owned and operated by LD Pro Ltd, a company registered in England and Wales under company number 12828475 whose registered office is at 6 Coldhams North, Huntingdon, England, PE29 1UB (“we” or “us”).

  1. Registering for an account

To use our services, you must also be at least 18 years old. We will ask you to create an account with a username and password. We will also ask you for various pieces of information, which will vary depending on the type of account you are creating. For more information on what information is required and how we process that personal data, please familiarise yourself with our privacy policy, which can be read here. We reserve the right to refuse to allow you to use the website if we have reason to believe the information you provide is false or inaccurate.

  1. Conference interpreting directory

Our website enables “Linguists” to promote their conference interpreting services and find new “Clients” who may want to use their services directly. Essentially, we connect Linguists and Clients together.

  1. a) Linguists

Subscription terms

The number of pages where Linguists can promote their services on the website is limited to one page per language pair. To try the website for free, Linguists can request to have their details added to a page promoting their language pair free of charge and their personal details will be displayed on the website until the page promoting their language pair is reserved by a single Linguist for their exclusive use. Linguists can request to have their details removed from the website at any time. Contact us to express your interest.

A page can be reserved only by a qualified conference interpreter who subscribes to a membership (“Linguist Subscription”). If a page promoting your language pair is available and you meet our criteria, we will invite you to become a CID Member. If a page promoting your language pair has already been reserved, we will add you to a waiting list and contact you as soon as it becomes available. When you register for an account, you will be required to provide various information which will enable us to verify you.

CID Member: £249 per year.

Our CID Member Subscription is designed to maximise your exposure to potential Clients and includes the following:

  • We will build your page for you using information you provide
  • We will optimise your page for search engines to maximise its performance.
  • We will promote your services online and on social networks

Linguists sign up as a business customer, and so the usual protections under consumer legislation do not apply.

When you sign up to a Linguist Subscription, the Linguist Subscription will start on the day you make payment and will renew every year until you cancel your Linguist Subscription. Save as stated below, any cancellations during the annual term will take place at the end of the annual term. All our payments are taken by a third party payment provider, currently Stripe. You should check Stripe’s terms and conditions and privacy policy before making payment. We reserve the right to change the price of Linguist Subscriptions, but we will notify you of any price change before it happens.

Cancellation of Linguist Subscriptions

You can cancel your Members Linguist Subscription within 30 days of its commencement, no questions asked and we will refund you 11 months of your Members Linguist Subscription fees within 30 days. This does not apply to the Pro Linguist Subscription, which cannot be cancelled during the fixed one year term. If you wish to cancel your Linguist Subscription, please provide us 30 days’ written notice, which will take effect at the end of your fixed year term.

By continuing your Linguist Subscription (i.e., not cancelling), you authorise us to bill your payment method. If your payment method expires and you do not update it, we may cancel your Linguist Subscription and you will lose access to the benefits your Linguist Subscription provides. You must still pay for the Linguist Subscription even if you do not use it, until you cancel your Linguist Subscription.

Verification and monitoring

Once you are verified, we will ask you to provide us with information about your language services, so we can create you a page on which to advertise your level of expertise. We rely on your honesty, accuracy and integrity in respect of the information you provide to us to display on your page and the representations you make within it. You should keep your page up-to-date at all times. A failure to update your page or upgrade your Subscription when you should may result in your page being removed from the website or deleted without any liability to you.

We monitor pages from time to time, particularly where a Client makes a complaint. If the information you provide is found to be dishonest or inaccurate, or if complaints have been made, we reserve the right to delete your page and you will lose the right to access the website then or in the future. We can accept no liability for any loss or damage you suffer as a result of your page being deleted.

Linguists’ responsibility

You are solely responsible for managing all aspects of your relationship with Clients, from agreement to your own terms and conditions, to organising appointments and payment. We are a third party and cannot represent you in this contractual relationship with the Clients under any circumstances. We make no guarantees that you will receive any work following advertising your services on the website.

  1. b) Clients

You can submit enquiries on the website which, along with your name and contact details, will be shared with the relevant Linguists registered with us. Linguists can use the information you provide to contact you directly so that they can confirm their availability and rates.

You are solely responsible for managing all aspects of your relationship with Linguists, from agreement of their terms and conditions, to organising appointments and payment. We are a third party and cannot represent you in this contractual relationship with Linguists under any circumstances.

  1. Use of the website

You have permission for temporary use of the website, but we can withdraw or change our service at any time without telling you and without being legally responsible to you.

You must treat all identification codes, passwords, and other security information as confidential. If we think you have failed to keep confidentiality, we are allowed to disable any security information (including your passwords and codes). You must not allow anyone else to use the website using your login details.

Only use the website as allowed by law and these terms. If you don’t, we may suspend your usage, or stop it completely.

We frequently update the website and make changes to it, but we don’t have to do this. No material on the website is intended to contain advice, and you shouldn’t rely on them. We exclude all legal responsibility and costs for reliance placed on website by anyone.

By using the website, you agree to us handling this information and confirm that data you provide is accurate.

You are prohibited from posting or transmitting to or from the website any material:

(a)          that is threatening, defamatory, obscene, indecent, seditious, offensive, pornographic, abusive, liable to incite racial hatred, discriminatory, menacing, scandalous, inflammatory, blasphemous, in breach of confidence, in breach of privacy or which may cause annoyance or inconvenience;

(b)          for which you have not obtained all necessary licences and/or approvals;

(c)          which constitutes or encourages conduct that would be considered a criminal offence, give rise to civil liability, or otherwise be contrary to the law of or infringe the rights of any third party in the UK or any other country in the world; or

(d)          which is harmful in a technical sense (including, without limitation, computer viruses, logic bombs, Trojan horses, worms, harmful components, corrupted data or other malicious software or harmful data).

You may not misuse the website (including, without limitation, by hacking it). We will fully cooperate with any law enforcement authorities or court order requesting or directing us to disclose the identity or locate anyone posting any material in breach of this section.

We do not make any warranty to you that the website will be uninterrupted or error-free and while we will use commercially reasonable endeavours to ensure the website is available 24/7, we cannot guarantee it and we are not liable for any downtime or where the website is unavailable to you.

  1. Our legal responsibility to you

We do not guarantee the accuracy of material on the website, nor do we make any guarantees as to the timelines, performance, completeness or suitability of the information and materials found on the website for any particular purpose. We do not guarantee any particular level or quality of work provided by a Linguist or Teacher.

As far as legally possible, we exclude legal responsibility for the following:

  • Any loss to you arising from use of the website; and
  • Loss of income, profit, business, data, contracts, goodwill, or savings.

We also exclude, as far as legally possible, all terms and warranties or promises implied by law or by statutes. We do not exclude legal responsibility for death or personal injury owing to our negligence, or legal responsibility for fraud or fraudulent misrepresentation, or for anything else where exclusion is not allowed by the law.

When you use the website as a Linguist or a Client and you provide or engage the services of the other, a legal relationship is formed directly between the Linguist and Client. We provide the ability to connect you. If you have any issue with a Linguist or with a Client, please deal with this directly with them. We are not liable or responsible for any issue or concern you may have with an individual learner.

We reserve the right at any time to modify or discontinue any of the products and services without notice at any time.

  1. Intellectual property rights

We are the owner or licensee of all intellectual property rights in the website (for example the copyright and any rights in the designs) and in any of the material posted on it. They are protected by copyright.

You acknowledge that you are prohibited from copying, disassembling, reverse decompiling or saving the same, in any manner or any form whatsoever, by any means whether electronic, manual, mechanical, digital, optical, photographic, or otherwise any of our intellectual property to pass of as your own for the purpose of redistribution, dealing or reselling of the products or services.

If you breach these terms, you lose your right to use the website, and must destroy or return any copies of our digital content or products you have made.

  1. Uploading to the website

Material that you upload will be regarded as non-confidential and not owned. This means that we can copy it, distribute it, and show it to other people for any purpose. You agree that if anyone else claims to own the material, or says that it breaches their rights, we can give them your identity.

We won’t be legally responsible to anybody for the accuracy of material that you upload to the website and we can remove it at any time.

This section does not apply to any personal data you input into the website, which will be handled in accordance with our privacy policy, available on our website.

  1. Computer offences

If you do anything which is a criminal offence under the Computer Misuse Act 1990, your right to use the website will end straightaway. We will report you to the relevant authorities and give them your identity. Examples of computer misuse include introducing viruses, worms, Trojans and other technologically harmful or damaging material.

You must not try to get access to the website or server or any connected database or make any ‘attack’ on the website. We won’t be legally responsible to you for any damage from viruses or other harmful material that you pick up via the website.

  1. Links to the website

You are allowed to make a legal link to the website’s homepage from your website. We can end this permission at any time. You must not suggest any endorsement by us or association with us unless we agree in writing.

  1. How we use your personal data

All personal information that we may use will be collected, processed, and held in accordance with the provisions of the UK Data Protection Act 2018. For complete details of our collection, processing, storage, and retention of personal data including, but not limited to, the purpose(s) for which personal data is used, the legal basis or bases for using it, details of your rights and how to exercise them, and personal data sharing (where applicable), please refer to our privacy policy, available on the website.

  1. Links From the website

Links from the website to other websites are for information only. We don’t control them and don’t accept responsibility for other websites, or any materials found upon them or any loss you suffer from using them.

  1. Variation

We change these terms from time to time and you must check them for changes because they are binding on you.

  1. Third party rights

Unless it expressly states otherwise, these terms do not give rise to any rights under the Contracts (Rights of Third Parties) Act 1999 to enforce any term of the Contract.

  1. Applicable Law

These terms and any non-contractual obligations arising hereunder, shall be governed by, and interpreted according to the law of England and Wales and all disputes arising under the Agreement (including non-contractual disputes or claims) shall be subject to the exclusive jurisdiction of the English and Welsh courts.

  1. Contact Us

Please email us at info@conferenceinterpreting.direct to contact us about any issues.